Last updated [May 21th, 2024]
This Code of Conduct outlines the standards and expectations for financial coaches affiliated with Weltis. It aims to ensure the highest level of professionalism and integrity in our services, fostering trust and transparency with our clients.
Professionalism: Weltis financial coaches must always act with professionalism, maintaining a high standard of personal conduct and setting a positive example for clients.
Integrity: Coaches must demonstrate honesty and integrity in all interactions, ensuring that their actions are guided by the best interests of the clients.
Confidentiality: Coaches are required to protect the confidentiality of all client information and only share information with authorized parties as necessary and with client consent.
Competence: Coaches must maintain up-to-date knowledge and skills relevant to financial coaching. Continuous professional development is essential to provide accurate and relevant advice.
Respect: Coaches must treat all clients with respect, regardless of their financial situation, background, or personal circumstances.
Client Relationships: Coaches should build relationships based on trust and clear communication. They must listen to clients' needs, provide clear explanations, and set realistic expectations.
Objective Advice: All advice given by coaches should be objective and based on thorough analysis. Coaches must avoid conflicts of interest and disclose any potential biases.
Education and Empowerment: The primary role of coaches is to educate and empower clients to make informed financial decisions. This involves providing clients with the necessary tools, resources, and knowledge.
Transparency: Coaches must be transparent about the services they provide, including any fees associated with their services. Clear, upfront communication about costs and services is mandatory.
Compliance: Coaches must comply with all relevant laws and regulations, including those related to financial services and consumer protection.
Honesty: All communications with clients should be truthful and accurate. Coaches must not misrepresent their qualifications or the benefits of their services.
Impartiality: Coaches should avoid favoritism or discrimination. All clients should receive equal treatment and opportunities.
Responsibility: Coaches are responsible for their professional conduct and the advice they provide. They should acknowledge mistakes and take corrective action where necessary.
Professional Boundaries: Coaches must maintain appropriate boundaries with clients to avoid conflicts of interest and preserve the professional nature of the relationship.